We truly appreciate your trust in Elleganza. To ensure your comfort and the quality of our products, please read our Exchange & Return Policy carefully before placing your order.

First: Order Inspection on Delivery You can open your order and check:

• Sizes
• Colors
• Number of items
• Product condition

All of this is done before the delivery agent leaves, with complete ease 🤍

Non-Returnable & Non-Exchangeable Products For hygiene and safety reasons, the following items cannot be exchanged or returned:

• Underwear
• Lingerie
• Swimwear
• Opened cosmetics
• Any similar personal-use items

Beauty & Makeup Products Please confirm before opening:

• Product type
• Color/shade
• Quantity

Items must remain sealed and unopened to maintain product quality and safety.

If There's an Issue with Your Order If you receive:

• A damaged item
• The wrong product
• A missing item

Please notify us within 48 hours of delivery with clear photos, so we can review the issue and take the appropriate action.

Exchange & Return Policy After Delivery

• Once the delivery agent has left, exchanges or returns can only be accepted in cases of manufacturing defects or errors on our part.
• Items purchased during sales or promotions are non-exchangeable and non-refundable, except in cases of manufacturing defects.

Shipping Costs

• Elleganza covers shipping costs only when a wrong item is sent or a clear defect is found.
• Otherwise, the customer is responsible for shipping costs related to exchanges or returns